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Topic

Operations

Follow one failing control from the finding to the changed setting, the read-back, the evidence, and the re-run test.

40 articles

SeriesMake your agents finish the job →Stop losing work between apps →Make the AI investment work →Choosing and rolling out agents →Why did the agent do that? →Carry work between connected systems →Agent spend →Agent approvals →Production failures →

Lead article

· 4 min read

What evidence should decide whether an agent workflow gets another quarter?

Review an agent workflow before renewal using accepted results, total operating cost, reused methods, maintenance effort, and the option to narrow or retire it.

Archive

All Operations articles

Browse every article →
  1. Use internal knowledge without sending internal notes4 min
  2. Stopping a running agent7 min
  3. An empty report can mean the query ran as the wrong person4 min
  4. How to evaluate AI agents using the work your team already does7 min
  5. Make “Friday” mean the same thing to the agent and the team4 min
  6. Why is my Slack bot sending duplicate messages?4 min
  7. Canceling a project should stop its reminders too4 min
  8. When can you review a sample of agent output instead of every item?4 min
  9. Ask for the missing onboarding step, not another status update4 min
  10. Stop letting Slack agents ask questions you already answered4 min
  11. What is the business value of keeping the agent your team already uses?4 min
  12. When a customer deadline changes, update the work around it4 min
  13. What should leaders be told when an agent task goes wrong?4 min
  14. Did the agent solve the problem, or did the customer leave?4 min
  15. The pilot worked. Can the review team handle ten times the work?3 min
  16. Choose an agent task with a clear finish4 min
  17. Write the pilot acceptance decision before the demo impresses everyone4 min
  18. When the approver is away, keep the work ready4 min
  19. When several teams use one agent, who owns a bad result?4 min
  20. What makes an agent’s project status believable?4 min
  21. Teach the daily report when to stay quiet4 min
  22. Five things that keep breaking when AI agents move into production6 min
  23. Keep useful knowledge when its owner leaves4 min
  24. Your Salesforce agent found the customer. Is it the right customer?4 min
  25. Discovery lag: how long before you find out what your agents did?5 min
  26. A cross-team handoff needs a next action3 min
  27. Make browser research useful to the next decision4 min
  28. Stop letting support agents forget what you already promised the customer4 min
  29. Correct an agent answer without creating a company rule4 min
  30. Stop letting agents turn yesterday’s notes into today’s policy4 min
  31. Test your agent exit plan before renewal day4 min
  32. The email timed out. Did it send?4 min
  33. Approve the email that will actually be sent4 min
  34. An AI agent rollout checklist for work that crosses teams and tools7 min
  35. Check which company a contact represents before outreach4 min
  36. Carry the sales promise into the renewal handoff3 min
  37. A support handoff is finished when someone receives it4 min
  38. When meeting notes need to become assigned work4 min
  39. Build, buy, or connect: what do your AI agents actually need?7 min