Connectors / Zendesk Sunshine Conversations
What Deixic does with Zendesk Sunshine Conversations.
Read only
Read customer conversations and the messages inside them.
How Deixic helps with Zendesk Sunshine Conversations.
- Read information
- Review apps, clients and conversations from Zendesk Sunshine Conversations as evidence and to check state.
- Read only
- Use the information to prepare a decision. Deixic changes nothing in Zendesk Sunshine Conversations through this connection.
Example workflow
Give the next agent the conversation instead of another summary request
Read the relevant Zendesk conversation, messages, and participants. Identify the unanswered question and what the customer has already been told. Return the references needed for a person to follow up.
- Resolve the conversation and participants, keeping customer and agent identities distinct. Keep messages attached to their conversation so statements are interpreted with the preceding exchange.
- Review the messages for commitments, unanswered questions, and a response already given. Separate a customer request from an agent’s promise rather than collapsing both into a generic summary.
- Prepare a handoff that names the remaining action and links it to the relevant message identifiers. This connection supplies read access; route an outbound reply through an authorized messaging tool.
Check before you continue: Conversation, user, and integration data should not be described as a full ticket-management API. Check the supported reads below against the particular task you want to automate.
Use your existing agent with Deixic. Calls you route through Deixic follow your access and approval policy.
Provider access
Supported Zendesk Sunshine Conversations reads and actions.
Choose the reads and actions your task needs. Your connection’s permissions and your agent’s access determine what it can use.
Read data
- Apps Read
- Clients Read
- Conversations Read
- Devices Read
- Integrations Read
- Keys Read
- Messages Read
- Participants Read
- Switchboards Read
- Users Read
- Webhooks Read
Actions
This connection does not expose a write or invoke action.
Permissions
Choose the access for Zendesk Sunshine Conversations.
Use the provider’s required username and password or token combination, and when login succeeds but data is missing, check the account identity and its resource permissions.
Find Zendesk Sunshine Conversations in the appManage connected accounts
- Connection
- Basic auth
- Supported operations
- Read only
- Reads
- 11
- Actions
- 0
- Provider permissions
- Grant only the permissions needed for the task.
What you need to connect
- Zendesk subdomain
- Sunshine Conversations key ID
- Sunshine Conversations key secret
Deixic checks calls routed through its gateway and requests approval when your policy requires it.
Reference and troubleshooting
Zendesk Sunshine Conversations operation reference, troubleshooting, and questions
Guides for work in Zendesk Sunshine Conversations
Stop letting support agents forget what you already promised the customer
Build Zendesk conversation handoffs that preserve promises, participant identity, unresolved questions, and reply ownership without sending another duplicate answer.
Connectors for related work
Tell us what you need from Zendesk Sunshine Conversations.
Bring one task. We’ll show you the access it needs and how Deixic helps.
Request early access