Connect Zendesk Sunshine Conversations to your agent fleet.
Put supported Zendesk Sunshine Conversations actions under policy and keep their decisions with the result.
What Deixic uses from Zendesk Sunshine Conversations
- Apps Read
- Clients Read
- Connection Register
- Conversations Read
- Devices Read
- Integrations Read
- Keys Read
- Messages Read
- Openapi.Cataloged
- Participants Read
- Switchboards Read
- Users Read
- Webhooks Read
Provider access
See what Zendesk Sunshine Conversations can read or change.
Read data
- Apps Read
- Clients Read
- Conversations Read
- Devices Read
- Integrations Read
- Keys Read
- Messages Read
- Participants Read
- Switchboards Read
- Users Read
- Webhooks Read
Actions
This connection does not expose a write or invoke action.
Permissions
Connect Zendesk Sunshine Conversations with customer-approved provider access.
- Connection
- Customer authorized
- Access
- Read only
- Reads
- 11
- Actions
- 0
- Provider permissions
- Grant only the permissions needed for the reads and actions shown above.
Approval example
Use Apps Read before a connected production action runs.
- 01Deixic reads the listed Zendesk Sunshine Conversations data.
- 02The agent uses that data as context for a connected production action.
- 03Deixic checks that separate action against policy and routes approval when required.
- 04The decision and production result remain in activity history.