What Deixic does with Ada Support.

How Deixic helps with Ada Support.

Read information

Review audit events, conversations and end users from Ada Support as evidence and to check state.

Read only

Use the information to prepare a decision. Deixic changes nothing in Ada Support through this connection.

Example workflow

Review audit events in Ada Support

Review audit events in the Ada Support account I specify. Return the relevant identifiers, what you found, and any information still needed to answer my question.

1. Confirm the account and the question to answer. Read audit events and keep the relevant identifiers with the result.
2. Use the information to prepare a decision. This connection is read only; a person or another authorized tool makes any change in Ada Support.
3. Check the returned information against the question. Refresh Ada Support when the decision needs current facts, and record what is still missing.

Use your existing agent with Deixic. Calls you route through Deixic follow your access and approval policy.

Provider access

Supported Ada Support reads and actions.

Choose the reads and actions your task needs. Your connection’s permissions and your agent’s access determine what it can use.

Permissions

Choose the access for Ada Support.

Use a token issued for the account the agent should work in, check its owner, expiry, and resource access, and remember that replacing an expired token does not change the account’s permissions.

Find Ada Support in the appManage connected accounts

Connection

Bearer token

Supported operations

Read only

Reads

5

Actions

0

Provider permissions

Grant only the permissions needed for the task.

What you need to connect

• API base URL
• Conversation created since (optional)
• Audit start date (optional)
• Bearer token

Deixic checks calls routed through its gateway and requests approval when your policy requires it.

Reference and troubleshooting

Ada Support operation reference, troubleshooting, and questions

Connectors for related work