Communications owner
The action waits until this owner approves or denies it.
Workflows · External communications
Require approval before an agent sends an external message.
Check the sender, audience, message, policy, and approver before a connected communication tool sends.
Example workflow. Execution requires a configured tool with provider permissions for this action; see the connection’s operation reference or bring your company tool to the demo.
Agent request
Send a service notice to the customer operations channel
The message reaches customers and represents the company externally.
- Identity
- communications-agent · Operations
- Target
- customer operations channel
- Cost
- Recorded agent cost
- Evidence
- Draft, audience, and source material
Policy decision
External service notices require the Communications owner.
Tool call resumes
The connected communication tool sends the approved message and returns its result.
Tool call stays blocked
The message is not sent and the decision remains recorded.
Execution order
The agent request stops before the connected tool runs.
- 01Agent requests the send
- 02Deixic checks sender, audience, message, and policy
- 03Communications owner decides
- 04Connected communication tool returns the send result
Activity history keeps the request, decision, cost, and result.
Keep the procedure for the next request.
Keep the policy and decision history, save the steps and evidence as a skill, and test changes on real sessions; an approval stays specific to its request.