Communications owner
The action waits until this owner approves or denies it.
Workflows · External communications
Require approval before an agent sends an external message.
Check the sender, audience, message, policy, and approver before a connected communication tool sends.
Agent request
Send a service notice to the customer operations channel
The message reaches customers and represents the company externally.
- Identity
- communications-agent · Operations
- Target
- customer operations channel
- Cost
- Recorded agent cost
- Evidence
- Draft, audience, and source material
Policy decision
External service notices require the Communications owner.
Tool call resumes
The connected communication tool sends the approved message and returns its result.
Tool call stays blocked
The message is not sent and the decision remains recorded.
Execution order
The agent request stops before the connected tool runs.
- 01Agent requests the send
- 02Deixic checks sender, audience, message, and policy
- 03Communications owner decides
- 04Connected communication tool returns the send result
The request, decision, recorded cost, and execution result remain in activity history.