Support operations owner
The action waits until this owner approves or denies it.
Workflows · Refunds, payments, and credits
Review a high-value refund before money moves.
Show the order, amount, policy threshold, decision owner, and payment result before the action runs.
Agent request
Issue a $12,000 refund against order 8472
An incorrect refund creates a direct financial loss and a customer-account discrepancy.
- Identity
- support-agent · Support ops
- Target
- order/8472
- Cost
- $12,000 refund · recorded agent cost
- Evidence
- Order record and refund policy
Policy decision
Refunds above $5,000 require the Support operations owner.
Tool call resumes
The payment tool receives the approved refund request and returns its result.
Tool call stays blocked
The refund does not run and the denial stays with the order context.
Execution order
The agent request stops before the connected tool runs.
- 01Support agent requests the refund
- 02Deixic checks amount, order, agent, and policy
- 03Support operations owner decides
- 04Connected payment tool returns the result
The request, decision, recorded cost, and execution result remain in activity history.